Refund policy
Returns
No order cancelations, returns OR exchanges. Please review of policy thoroughly.
Our shop does not accept returns or exchanges. Please make sure you order sizes accordingly. Any questions about sizing, please refer to claybyclark@outlook.com
We do not accept order cancellations. Once your order is placed, it is processed and cannot be cancelled. Should you cancel your order, there is no refund due to this policy.
Should an order arrive damaged: please send us a photograph of the packaging and the contents within 3 days of receiving. If the three day window has been reached, we are not responsible. Each order will be addressed individually.
Our policy lasts 3 days of your package arrival date. If 3 days have gone by since this day, unfortunately we can’t offer you a refund or exchange. All exchanges must be approved for prior to returning.
To be eligible for a return, your item must be unused and in the same condition that you received it. Tags in place, no stains or foul odors. It must also be in the original packaging with tags correctly attached. Please recognize that some of our apparel is garment dyed, and variations of color/dye will occur with each batch. This is not considered a defect in our merchandise. Because each batch is hand cut and sewn, tiny threads will occasionally appear loose. This is not defective, they only need to be trimmed. We do our very best to correct these during quality control, however not all are always caught in time. Kindly remove the loose threads with scissors, this will not cause any harm to your apparel.
non-returnable items:
sale items, apparel (tees, pullovers, leggings, socks), bows, earrings
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a store credit will be issued.
If your approved return is received back to us and indeed in good condition where it “should not” have been considered for a return ~ you will be responsible for a 25% restocking fee. Please be very accurate when explaining the reason for a return. Above the 25% restocking fee, your shipping will be NON-REFUNDABLE.
If you’ve done all of this and you still have not received your refund yet, please contact us at claybyclark@outlook.com
We are not responsible for lost, damaged or stolen packages. If your package arrives damaged, including the outside packaging, it is not our responsibility. We advise that you contact or file a claim with USPS/UPS. If your items arrive damaged with no obvious packaging issues, please contact us within 2 days of receiving your order. Please note that you will need to provide a photo of the item and the original packaging in order to be considered for a return.
We are not responsible for replacing items.